Shipping Policy
Last Updated: 30 Nov 2025
At Yaksy Dog Chew (“we”, “our”, “us”), we aim to deliver your order quickly and securely. By placing an order on our website, you agree to the shipping terms below.

1. Order Processing
Orders are processed within 1–3 business days after payment is confirmed.
You will receive an order confirmation email and a shipping notification once dispatched.
Processing may take longer during peak seasons or holidays.

2. Shipping Locations
We ship to most countries worldwide, including:
USA & Canada
Europe
Australia & New Zealand
Asia
Other approved international regions
Please ensure your country allows import of pet products or treats before ordering.

3. Delivery Time
Estimated delivery time after dispatch:
Region Estimated Delivery Time
USA 5–10 business days
Canada 7–12 business days
Europe 7–14 business days
Asia 5–12 business days
Australia 7–15 business days
Other Countries 10–20 business days
Delivery times may vary depending on customs, postal delays, holidays, or remote locations.

4. Shipping Charges
Shipping cost is calculated at checkout based on destination and package weight.
Free shipping promotions may apply if mentioned on the website.

5. Tracking Information
Once shipped, we will provide a tracking number via email.
You can track the package on the courier’s official website.

6. Customs, Duties & Taxes
For international orders:
Import duties, taxes, and fees may apply.
These charges are not included in product or shipping prices.
The buyer is responsible for paying any customs fees.
We are not responsible for customs delays or refusals.

7. Incorrect Address or Delivery Issues
Please ensure your shipping address is accurate before placing an order.
We are not responsible for:
Packages sent to incorrect addresses entered by the customer
Lost or stolen packages after delivery has been confirmed
If the package is returned due to an incorrect address, reshipping costs may apply.

8. Lost or Delayed Shipments
If your order has not arrived within the expected time:
Contact us at support@yaksy.com with your order number.
We will assist in tracking the order and contacting the carrier.

9. Damaged Packages
If your package arrives damaged:
Contact us within 48 hours with photos of the product and packaging.
We will provide a solution based on our Refund & Return Policy.

10. Order Cancellation
Orders may be cancelled before they are shipped.
After shipping, orders cannot be cancelled but may be eligible for return.

11. Contact Us
For shipping questions or support, contact us:
📧 support@yaksy.com
🌐 Yaksy Dog Chew Official Website